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FAQs : Why Grant Handling is different

Grant Handling Apprentice

What makes Grant Handling different from other forklift suppliers?

Grant Handling is different because we look beyond the truck. Our experts review the full materials handling challenge — uptime, cost, safety, application fit, energy use, fleet utilisation, operator environment and lifetime support — before recommending equipment.

The value comes from combining HELI’s broad product range with Grant Handling’s UK-based advice, nationwide service support, parts capability, mixed-fleet experience and commercial focus. We are here to help customers choose the right solution, not simply sell a standard truck.

Ask Grant Handling to review your materials handling challenge

How does Grant Handling help reduce forklift downtime?

Downtime can come from poor truck specification, ageing equipment, missed servicing, parts delays, operator issues or lack of supplier support. Grant Handling helps reduce downtime by supporting correct specification, planned maintenance, breakdown response, parts supply, mixed-fleet support and replacement planning.

We focus on keeping equipment available for the work that matters: goods-in, picking, loading, dispatch, production feeding and customer service.

Book a forklift fleet health check

How does Grant Handling help control total cost of ownership?

Total cost of ownership includes purchase or hire cost, fuel or energy use, servicing, parts, tyres, downtime, operator productivity, safety, battery management, lifespan and residual value. Grant Handling helps customers consider these factors before choosing equipment so the decision is based on lifetime value.

Our experts can compare current fleet costs, alternative power types, maintenance models and replacement options to identify where savings or performance improvements may be possible.

Request a total cost of ownership review

Is Grant Handling only focused on selling new forklifts?

No. Grant Handling supports the full materials handling lifecycle, including advice, specification, new equipment, used equipment, hire, service, maintenance, parts, breakdown support, mixed-fleet support and fleet replacement planning.

This means customers can talk to us about the operational problem first, then decide whether the right answer is new, used, hire, service support, battery change, power-type conversion or replacement planning.

Speak to Grant Handling about the best route for your operation

Can Grant Handling support multi-site or mixed-fleet customers?

Yes. Grant Handling can support businesses operating multiple sites or mixed fleets across different forklift brands and power types. This helps customers reduce supplier complexity, improve service consistency and manage uptime more effectively.

For multi-site operators, we can help create a more consistent approach to maintenance, replacement planning, parts support and fleet visibility.

Discuss multi-site fleet support with Grant Handling

What support does Grant Handling provide?

Grant Handling provides forklift sales, servicing, spare parts, maintenance support and technical assistance across the UK. Support services are designed to help businesses maximise uptime, maintain safe operations and reduce operational disruption.

Explore our support solutions

How large is the Grant Handling service network?

Grant Handling supports customers through a UK-wide service infrastructure including regional depots, mobile engineers and technical support teams. Strong service coverage helps businesses maintain forklift uptime and respond quickly to operational issues.

Learn more about our service coverage

What makes Grant Handling different from other suppliers?

Forklift suppliers are often assessed on service response, equipment availability, technical support and total cost of ownership rather than purchase price alone. Operational support and long-term reliability are critical factors for warehouse and logistics businesses. Grant Handling excels in all these areas.

Experience the Grant Handling difference — contact our team

Recent posts

What does one hour of manufacturing downtime cost your business?
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Electric vs Diesel vs LPG Forklifts: Which is Right for Your Operation?
Built to work day in day out
Built for operations that just can’t stop.
Meet The New Heli Electric Pallet Truck with Manual Lowering
Engineering vs Marketing – what matters most?
The Heli Challenge
Rethink the forklift status quo…​
Electrosteel Expands its Heavy-Duty Capability with Two New Heli 15-Tonne Forklifts

Other Advice

Christmas Opening Hours and Delivery Schedule

To guarantee delivery before Christmas, please check the delivery lead times on the product pages. If you are ordering an electric pallet truck, we recommend you order it by 19th December to guarantee delivery before Christmas.

Call our head office – 01483 276101 if you would like to place an order on the 22nd December and our team will let you know if we can deliver your item before Christmas.

Any orders placed from 23rd December will be delivered after Christmas from the 5th January.

From the Grant Handling team, we wish you a Merry Christmas and a Happy New Year.

Standard Refurbishment

  • Full inspection
  • Servicing
  • Safety checks
  • Minor repairs
  • Hydraulic and transmission checks
  • Cleaned and paintwork refreshed
  • Tyres with min. 35% tread
  • 12 month thorough examination inspection (in accordance with LOLER’ 98)

Comprehensive Refurbishment

  • Full inspection
  • Servicing
  • Safety checks
  • Minor repairs and major component checks
  • Hydraulic and transmission checks
  • Full respray
  • New or reconditioned battery
  • New tyres if required
  • 12 month thorough examination inspection (in accordance with LOLER’ 98)